By clicking the Tickets on the left panel of the page you can access the ticket section of our customer portal, where you can create new requests or see data about the old ones
This section is divided into three parts:
Note that the first time you enter our customer portal the only ticket you will be able to open is the TSR (generic Technical Support Request) since, at beginning, your account has not been verified by our sales. As soon as your reference sales will enable you, you will be able to access all three types of requests.
There are three types of requests you can create:
1. TSR (Technical Support Request): Generic technical support request
2. CSR (Customer Support Request): Request for technical support on a product already purchased. This type is available only after your account has been verified
3. FSR (Feasibility Study Request): Request for an in-lab feasibility study. This type is available only after your account has been verified